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JustRype

Support

Questions about the app, your account or a listing? Email us, or find your answer below.

Common requests

  • Delete your account

    1. Profile
    2. Settings
    3. Login & Security
    4. Delete Account

    This permanently deletes your profile, listings, photos and any Business pages. Messages you sent stay in the other person's inbox, shown as from a deleted user. If you can no longer sign in, email us from the address on the account.

  • Reset your password

    1. Sign-in screen
    2. Forgot password?

    We email you a link to choose a new one.

  • Report a listing

    1. Open the listing
    2. More menu
    3. Report a concern

    The same menu can hide the item or block the seller, and you can undo either later in Settings under Hidden Content.

  • Report a person

    1. Inbox
    2. Swipe left on the conversation
    3. More
    4. Report a concern

    The same options include Block and Report.

Frequently asked questions

Getting started

What is JustRype?

A hyperlocal marketplace for fresh food and handmade goods. Neighbors and local producers list produce, baked goods, dairy, herbs and homemade items, and buyers find them on a map of their immediate area.

How do I get started?

Download the app, create an account and allow location access so JustRype can show what is listed near you. From there you can browse, or tap Post to list something of your own.

How does location work?

Listings are shown by how close they are to you. You control how precisely your own location appears on your listings, and you can look within your neighborhood or across a broader area.

Is JustRype on Android?

Not yet. JustRype is on iPhone today, and an Android app is coming soon.

Your account

Can I change my email address or phone number?

Yes. Change your email from Edit Profile on your profile, and your phone number in Settings under Login & Security. For your security, you will be asked to sign in again before either change goes through.

Can I create a Business page?

Yes. Any account can create a Business page from the account switcher on your profile. It gives you a storefront with a gallery, bio and its own listings, while your personal account stays as it is.

What am I responsible for with a Business page?

By creating one, you confirm you have the right to represent the business and that the information and images you add are accurate and your own. Business pages must follow the Terms of Service and local regulations, including food safety laws.

Listings

How do I create a listing?

Tap Post, add photos and the item's details, such as its name, category, price and quantity, then publish. Your listing appears on the map near you, at the location precision you have chosen.

What can I sell on JustRype?

Fresh produce, herbs, dairy, baked goods, preserves, artisanal foods and other homemade or farm products. Everything listed must comply with your local food safety regulations.

How do buyers contact me?

Buyers message you directly in the app, and you get a notification when someone writes about one of your listings.

Payments and pricing

How does payment work?

JustRype does not process payments. Buyers and sellers agree on payment directly, such as cash, Venmo or Zelle, when they arrange pickup in messages.

Does JustRype charge fees?

JustRype does not charge listing fees or take a cut of any sale.

Safety

How does JustRype keep things safe?

Messaging stays in the app, and every listing can be reported. Meet somewhere public, follow local food safety guidelines, and use your judgment when meeting someone new.

What should I do if I have a concern about someone?

Report a listing from its menu, or a person from their conversation in your Inbox, as described under Common requests above. You can also email support@justrype.com. Every report is reviewed.

Any tips for a smooth exchange?

Meet in a public place, look the item over before you pay, agree on a pickup time in messages, and never share sensitive personal information outside the app.